Welcome to the Consent and Capacity Board

Commitment to Respect, Equity, Accessibility, Diversity & Inclusion

The Consent and Capacity Board is committed to providing an accessible and inclusive environment, that removes systemic barriers so everyone can access our services in a way that respects their dignity and independence. In furthering these goals, we are committed to providing an accessible public service that embodies the principles of justice, diversity, inclusion and cultural competency, responsiveness and safety. We are also committed to creating a safe and respectful environment for all our staff, adjudicators, stakeholders, and hearing participants.

Land Acknowledgement

The Consent and Capacity Board acknowledges that our headquarters in Toronto is located on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and that this territory is covered by Treaty 13 with the Mississaugas of the Credit. The Board further acknowledges that our work takes place on traditional Indigenous territories across the province where our adjudicators, parties, and other participants live and work and that these territories are covered by 46 treaty agreements. We recognize the deep connection First Nations, Metis and Inuit peoples have to the land on which we live and work and we are thankful to them for their stewardship since time immemorial and their ongoing contributions to the place we call Ontario.

Notices

IMPORTANT NOTICE

There is no in-person service at the Board office.

For fastest service please contact the Board by email (ccb@ontario.ca).

You may also contact the Board by fax (1-866-777-7273), by regular mail or by leaving a telephone message (1-866-777-7391).

• Hearing documents
  • Please see Policy Guideline 4 for information on providing hearing documents to the Board and other parties.
  • Applications for hearing
  • Notices of Appeal and notice of court file number
  • Inquiries
  • All other correspondence, materials and documents

  Note that if you choose to submit any of these items in hardcopy by regular mail or courier you will experience delays in service.

  The Board recommends all materials and communication be sent by email or fax.

  Notice regarding the National Day for Truth and Recognition

  The National Day for Truth and Recognition has been declared a government holiday in Ontario. As the NDTR falls on a Saturday in 2023, the holiday will be observed on October 2, 2023. As on other holidays, the Board offices will be closed and the Board will not be convening hearings on this day.

  Notice Regarding Hearing Operations

  Scheduling Hearings The Board is required by law to convene hearings within seven calendar days of receipt of an application and to promptly provide notice of hearing to all parties.

  Hearings before the Board take place on business days (i.e Monday to Friday excepting holidays). The Board's standard hearing day commences at 9:00 am and concludes at 5:00 pm. Standard hearings are scheduled for two hours with start times of 9:00, 12:00 and 3:00. Case Conferences, some Mandatory CTO reviews, and exceptional matters may be scheduled on different days, at different times and for different durations.

  Matters are scheduled by the Board to convene on or before the seventh day after receipt of the application. Notices of hearing are issued to the parties as early in this time period as possible.

  Parties who wish to reschedule their hearing to a new date or time may make a mutual request on behalf of all parties, who must be in agreement. Rescheduling requests must be made in writing. The Board will make best efforts to accommodate mutual rescheduling requests where possible. If a request is not made mutually the Board will not reschedule the hearing and the party may raise the issue before the panel at the hearing.

  Hearing Formats The Board currently schedules all hearings to convene by either teleconference or videoconference. Videoconference hearings are conducted using Zoom. If your hearing is scheduled to proceed by video, you will receive the necessary information to connect to the hearing with your Notice of Hearing. If you are not familiar with Zoom you may wish to visit our Video Conference Information Sheet page on our website for more information.

  Where a hearing is scheduled to convene by teleconference and both parties wish to convene by videoconference instead, a mutual request may be made in writing to the Board no later than one business day before the scheduled hearing. Similarly, where a hearing is scheduled to convene by videoconference and both parties wish to convene by teleconference instead, a mutual request may be made in writing to the Board no later than one business day before the scheduled hearing. The Board will make best efforts to accommodate mutual requests to change the format of the hearing from teleconference to videoconference and vice versa where possible. If a request is not made mutually the Board will not convert the hearing and the party may raise the issue before the panel at the hearing. If a party wishes to have a hearing convene in-person they must make their request in writing as early as possible and no later than two business days before a scheduled hearing. Requests must be copied to all other parties. Requests for in-person hearings will be considered at a Case Conference, to be held by telephone. An in-person hearing will typically only be granted where holding a hearing by phone or video is likely to cause the party significant prejudice.

  A member or panel of the Board may direct that a matter proceed by a particular format on its own motion or on a motion by a party. These issues may be determined adjudicatively at a case conference or at hearing.

  Documents to be presented at Hearing Documents to be presented at hearing must be submitted to the Board by email or fax on the business day prior to the hearing. Professional parties must submit their documents by 10 am on the business day prior to the hearing. Other parties must submit their documents by 2 pm on the same day.

  Inclusion and Accessibility Parties who require an interpreter, any type of accessible service or other accommodations are encouraged to notify the Board of their needs as soon as possible so the Board may make the necessary arrangements.

  Reminders for Parties The Board thanks all parties and their representatives for assisting the Board in ensuring hearings take place, and decisions are made, in a timely fashion by:

  • Following the CCB Rules, Policy Guidelines, Practice Directions and protocols
  • In particular following Policy Guideline 4, which addresses the exchange and submission of documents
  • Ensuring every effort is made to complete hearings within the specified time including giving careful consideration to the relevance of documents and witnesses.
  • Ensuring someone is available to present your case. Adjournments will be carefully considered and only given if there is no alternative.

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  The information on this site is intended as only general information about the Consent and Capacity Board and does not constitute legal or medical advice. For information specific to your situation please contact a legal, medical or other expert.
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